Sustainability Series
Interviewing: Hiring Managers and Professionals
Introduction to the Enterprise Information Portal
Audit and Analysis
Basic System Administration
Introduction to myInventory
Simphony
Micros 3700 POS Server Training
Micros 3700 POS Manager Training
People Groove Training
Food Stock Training
Back Office Support System (B.O.S.S.) Training
Citigroup - Process and Application Training
Operational Risk & Control Application (ORCA)
Information Security Review Process
Using IS-Workplace
GRR Concepts
Bourse Overview
CitiAnywhere
Introduction to Risk
Introduction to Risk (Polish)
Credit Policies I - Key Concepts, Roles and Responsibilities
Credit Policies II - Credit Process and Credit Documentation
Credit Policies III - Capital Markets
Risk Management
AML - Smith Barney
AML - CIB
Maximizing Your Performance Appraisal for GCIB Risk Management
Maximizing Your Performance Appraisal for GCIB Risk Management - LATAM
Maximizing Your Performance Appraisal for Legal and Compliance
Maximizing Your Performance Appraisal for Global Fixed Income
Maximizing Your Performance Appraisal for Global Transaction Services
Escalation - English
Escalation - Japanese
Escalation - Polish
Escalation - Spanish
Skills/Impact Matrix - Managers
Skills/Impact Matrix - Employees
Standard Operating Environment (SOE)
PayLink Sanctions Checking - LATAM
StrategyWare - LATAM
GTS Securities Services/Global Solution Series:
Introduction to Core Custody and Clearing Services
Custody Products I
Custody Products II
Global Clearing Services
Settlement and Safekeeping
Corporate Actions & Income Collection
Securities Lending
Securties in the Global Marketplace
ASPE/Periscope3 - Technology Training
(Interactive 3D and video)
Networking Fundamentals
TCP/IP Fundamentals
CCNA Lab
eGain Communications - CRM Training
eGain Tutor Mail
eGain Tutor Live 3.5
Wackenhut/Honeywell - Security Training
Basic Training Program for WakenhutPersonnel at Honeywell
(Interactive 3D)
Hypertension and the Cardiovascular System
AstraZeneca - PeopleSoft Training
Self-Service Training Course
PT Product Training
How Control Systems Communicate
Understanding Distributed (DCS ) Process Systems
Hybrid Systems: What Are They?
ITC Learning - Safety Training
Electrical Safety - Eye and Face Protection
Electrical Safety - Protective Gloves and Sleeves
Electrical Safety - Protective Helmets
Electrical Safety - Working Safely With Electricity
Industrial Hydraulic Power - Introduction to Hydraulic Systems
Industrial Hydraulic Power - Power Transmission
Otology
Sedgwick CMS - Workers Comp Training
Sedgwick Claims Management - Claims Examiner II Orientation
Workers Compensation Examiner II Training - Module 1
Workers Compensation Examiner II Training - Module 2
Workers Compensation Examiner II Training - Module 3
Workers Compensation Examiner II Training - Module 4
Workers Compensation Examiner II Training - Module 5
Professional Claims Management - Segwick CMS Specific
Witness Systems - CSR/Sales Training
Accentuate the Positive
Attitude of Service
Basic Structure of Email
Being Problem Centered
Blue Ribbon Transfer
Closing the Call
Communication Process
Communication Styles
Connecting with the Customer
Contact Center 101
Courtesy Counts
Customer Contact via Email
Customer Service 101
Defusing Customer Emotions
Demonstrating Empathy
Effective Use of Questions
Greeting the Customer
Handling Stress
Listening Skills
Making the Most of Messages
Offering Win Win Solutions
Outbound Sales Call
Overcoming Objections
Personal Touch
Placing Callers on Hold
Recognizing Opportunities to Sell
Securing Customer Agreement
Solving Customer Problems
Taking Notes During the Call
Taking Responsibility
Uncovering Add-on Sales
Understanding the Problem
Vocal Quality
What Your Words Say
Your Tone Says it All
First Aid / CPR
iCL - GlobalSTORE POS Training
Application Security
Approval Management
BA Callback
Configuration Options
Connection Manager
Custom Fields
Discounts
List Manager
Message Routing
Operator Sign On
OPOS Device
POS Cash
Selling
Taxes
Tendering
Till Management
Transaction SQL
Process POS
North Carolina Solar Center - eBrochure